As many of you have experienced, the Port Phillip council changed waste contractors in July, with terrible results. Whole streets were being missed, individual houses and laneways missed, bins not collected in some cases for more than a week, and bins left on roads, driveways and lying on the ground. 

The council and Councillors received a huge response back from the community. As a result of this poor outcome for our community (thankfully it has dramatically improved since) an independent, external review is being undertaken. The following is a summary of the review and the outcomes you can expect:

• An independent external review is underway to review the circumstances surrounding the kerbside waste collection issues that occurred following the commencement of Council’s new contractor for kerbside waste services, Citywide, from Monday 3 July 2023.
• While 90 per cent of kerbside bin collections were operating normally during that period, the number of missed bins and repeated missed collections, and time taken to rectify the issues, were unacceptable. The frustration of our residents who were impacted by these waste collection issues is completely understandable.  
• Following completion of the review, Council anticipates that a draft report will be completed this side of Christmas. Ultimately a report will go to Council in February, when Council meetings resume after the summer break. The report findings should also be publicly available for our community to view.
• The review intends to determine what led to the large number of missed bins and why. The report will provide recommendations on any changes and other learnings that may be implemented to avoid similar issues occurring again in the future.

Please see the link below for more information. https://www.portphillip.vic.gov.au/.../waste-review-underway